A telephone helpdesk on 01904 701020 is provided between 8.30am and 5pm Monday to Friday, excluding public holidays. 

Clients are entitled to unlimited telephone support. 

 
Beacon Dodsworth strive to ensure that our clients get the best support they could ask for. This is because we know support is a vital aspect to fully understanding and utilising any software to its best potential.

We go out of our way to guarantee that

  • queries can be answered over the phone, or someone will return your call within the hour
  • software is updated with new developments
  • training is provided complimentary after those updates and at other times on request
  • users can meet and discuss Prospex at the annual User Group and other seminars
  • dataset updates correspond to one another.